After your Elime shipment arrives back at our hub, our team performs a thorough quality assessment. We promptly send an update regarding the status of your refund or exchange via your registered email. Approved exchanges are dispatched within 48 hours for your convenience. Refunded balances are credited back to your initial payment source within two business days. Please note that return shipping fees are handled by the buyer, while Elime covers the costs of shipping out all replacement goods.